How to contact support and what details to include
If you need help with your TaskPulse account, task, campaign, withdrawal, or verification issue, use the official TaskPulse Support channels.
The best way to contact support is through the official support page or the support chat on the TaskPulse website.
Open support here: https://taskpul.se/support/
Use official TaskPulse Support
Please use the official TaskPulse support page or the support chat on the website.
Do not request account help in Telegram chats, public comments, or official social media pages.
In those places, support cannot reliably see which TaskPulse account you are using, cannot safely check your account details, and cannot properly investigate your issue.
For account-related help, always use: https://taskpul.se/support/
What you do not need to include
You usually do not need to send personal account details that TaskPulse can already see internally.
For example, you usually do not need to include:
- Your email address
- Your country
- Your IP address
- Your browser name
- Your account registration details
When you contact support through the official support system, TaskPulse can usually identify your account and check the relevant internal information directly.
What you should include
The most useful thing you can provide is a clear description of what you did and what happened.
Support can see your account data, but support may not know the exact actions you performed before the issue appeared.
Include details such as:
- Which page you were using
- What button or action you clicked
- What you expected to happen
- What actually happened
- Any error message you saw
- The task, campaign, withdrawal, or transaction involved, if visible
- A screenshot, if it helps explain the issue
Good support request example
A useful support request looks like this:
“I opened the Social Tasks page, selected an Instagram followers task, completed the follow action, but verification failed. The extension was installed and detected.”
This kind of message helps support understand the exact flow and check the right part of the system.
Bad support request example
A weak support request looks like this:
“Not working. Fix it.”
This does not explain what page you used, what you did, what failed, or what result you expected. It usually makes the investigation slower.
If your issue is about a task
If the issue is related to a task, explain what type of task it was.
- Custom Task
- Surf & Watch task
- Social Task
- Comment task
- YouTube View task
- Website Visit task
Also describe what happened during the task flow. For example, whether the page opened, the timer finished, the extension was detected, the social action was completed, or verification failed.
If your issue is about a withdrawal
If the issue is related to a withdrawal, explain what happened on the withdrawal page or transaction page.
You can check your withdrawals and transactions here: https://taskpul.se/transactions/
Helpful details include:
- Whether the withdrawal is pending, canceled, rejected, or completed
- Which cryptocurrency method you selected
- Whether a TXID is visible in the transaction list
- Whether you entered the wrong wallet address and need help before the payout is sent
Do not publish wallet issues in public chats. Use official support so the request can be checked safely.
If your issue is about a campaign
If you are an advertiser and need help with a campaign, explain which campaign type is involved.
- Custom Task campaign
- Social campaign
- Surfing campaign
- YouTube View campaign
- Website Visit campaign
Also describe the issue clearly. For example, whether the campaign is delivering slowly, was moved to Deleted / failed campaigns, has a broken target URL, or does not match the category you selected.
Be respectful when contacting support
Support can help much faster when your message is clear and respectful.
Insults, threats, abusive language, or harassment toward support are not acceptable.
TaskPulse may restrict or block accounts for abusive behavior toward support.
If you are upset, explain the problem directly and clearly. Do not attack the support team.
How to get help faster
- Use the official support page or website support chat
- Describe what you did step by step
- Include the page where the issue happened
- Include the exact result or error you saw
- Add screenshots when they make the issue easier to understand
- Do not send unnecessary personal account details
- Do not create duplicate requests for the same issue
- Stay respectful and clear
Where to contact support
Use the official TaskPulse Support page:
You can also use the support chat available on the TaskPulse website.
Where to go next
You may also find these Help Center articles useful: